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Quick answers about switching, eSIM, billing and your account. A person is one step away if you need one.
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Start here
Can I join Vessel now?
Vessel is opening in small waves. Join the waitlist for updates, or use your Founding Member code if you have an invitation.
What does Vessel cost?
Vessel Unlimited is opening first at a $49 founding rate per line each month, before taxes and fees. Vessel Premium is planned at $59 per line each month and is not yet available for enrollment. The founding base service rate is protected for 12 months while the line remains continuously active.
Will my phone work?
Check it with your IMEI on the Devices page. The answer comes from our network partner's device check.
Switching
How do I keep my number?
Choose Keep my number during signup. You'll need your current account number and a transfer PIN from your current carrier. A specialist reviews your order before we request the transfer.
Where do I find my account number and transfer PIN?
Most carriers show the account number in their app or on your bill. Most let you create a transfer PIN in their app or by phone. Contact your current carrier if you can't find them.
My transfer needs a correction. What now?
Open your order in your account. We'll show which detail your current carrier didn't accept. Update it and we'll resend the transfer. Your old service keeps working meanwhile.
Can I cancel a transfer?
Yes, while your number is still with your current carrier. Open your order and choose Cancel transfer. After your number has moved, contact Vessel Care.
Can I choose my new number or area code?
Not yet. New numbers are assigned when your line activates.
eSIM
How do I install my eSIM?
When your line is ready, open your order in your account and choose Show installation details. Scan the code from another screen, or use the manual details. On a supported iPhone you can install directly on the phone.
My eSIM won't install.
Make sure you're on Wi-Fi and your phone is unlocked. If it still won't install, open a case from your order. Don't delete the eSIM profile once it's added.
Billing
When am I charged?
Founding applications do not collect payment. Charges and billing timing are shown for approval before paid service begins.
Account
How do I sign in?
Use the email and password you chose when creating your Vessel account.
I forgot my password.
Choose Forgot password on the sign-in page. We'll email a one-time reset link. If you no longer have access to that email, contact Vessel Care.
Coverage
Do you offer multi-network switching or satellite?
No. Vessel service uses one U.S. partner network. Your phone and service address are checked during enrollment.
Plans
What makes Vessel Premium different?
Premium is a coming-next plan built on the same unlimited wireless service. It is planned to add Vessel Private security, priority human Care, white-glove setup, a post-activation check-in and an annual security and device health check. It will open only after every feature, commercial term and customer disclosure is final. Premium is not device insurance.
Can I add Vessel Passport, Private or Protect today?
Not yet. Vessel Global Calling, Passport, Cruise, Protect and Private are add-ons in development. Pricing is intentionally unpublished until eligibility, carrier compatibility and complete customer terms are final.
What are Vessel Home and Vessel for Business?
They are inquiry-led pilots, not off-the-shelf plans. Vessel Home is exploring managed home connectivity; Vessel for Business is for design partners who want help managing lines, devices and employee transitions. Contact Vessel Care to express interest.